While many think that phone call sales are easy and are a smooth way to get prospective customers they need to think twice. Selling is not an art but math. You get sales when you add something together.
There are many barriers while dealing with customers in sales. Customer-centric sales are actually full of dilemmas. The customer may feel that he/ she is too busy to even listen to something on phone or a sold a product to, or he/ she may feel they are too important to deal with such calls or he/ she may not really be interested in buying a product at all. The equation of selling tackles all these problems and barriers with ease and many call representatives who feel the pressure of selling the products to such types of customers a headache may actually become a star performer for their companies if they follow the selling equation.
So really sales are x+y=sales. Let us know more about the x’s and y’s of this equation.
The most important thing you need to do while selling a product is to build a rapport with the customers. Building a rapport is easy when you execute the questions with confidence.
Confidence is the key to every conversation made while calling the customer. Mainly, you have to win trust with the customer. You must always remember how to hit the right conversation points with the customer while talking to them and what things are engaging their attention. Mostly, people like to talk about themselves so ask them about themselves you will get a long conversation and a good rapport.
Second important thing while selling the product is voice inflection. Smile while having a conversation. While this may sound something impossible but when you smile and talk, your voice exudes warmth and loyalty. One must not ask on the phone “how are you doing today” or “how was your day today” while starting a conversation, it clearly sends a signal that “I want to sell a product to you”.
Third and the most vital part of selling product through a phone is stressing on the key points. There is something called controlled pausing while having a conversation. In our brain, we have a reticular activator which is used to regulate arousal. When you pause during the conversation the reticular activator gets attentive and turns on. So when you want to say about something very important, as a benefit of the product then take a small pause and focus on the benefit.
After these important points while conversation comes two factors rebuttal and closing. A rebuttal is where you are trying to end the conversation while simultaneously inclining them to the current status of their b2b telemarketing companies Londons or what kind of sales they use. The closing conversation should be positive. You must ask the question like can you drop your widget for further reference or something like that, which gives them an affirmative reaction towards the whole conversation while also establishing their trust towards you.
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