Integrate Your Business With Next Generation Outsourcing Model


A Fresh Approach For Your Next Level Of Triumph. Unique And Focused
Result Driven Strategic Business Transformation.

Business Transformation With Us


CallVidia Help To Transform Your Business & Help You Edge Out Competition

Specialist-Skills

The ability to hold a conversation on the phone does not make for a qualified, competent telemarketer or telesales professional. It takes a particular set of skills and natural aptitude to sustain high volume calling at the standard required to produce good quality outcomes, particularly in the B2C lead generation environment.  We spend significant amount of time to recruit the right individuals, create a campaign at client’s disposal and readiness for the nature of the business. We ensure our agents go through industry standard trainings to ensure they are well versed with fundamentals- listening skills, solution selling, rapport building, objection handling. This is then enhanced by campaign precise training on the client’s brand & value proposition, the competitive landscape, product advantages, and customer pain points.

Dedicated & Proactive Account Management

Allocated account manager with wide and profound learning of the domain with expertise of managing similar successful campaigns. We dedicate an individual that applies out of box innovative approach for the campaign delivery and is always striving for better results.

  • Comprehensive accountability for the campaign.
  • Handpick the agents fit for the campaign profile.
  • Extensively work on detailed brief capturing proposition, desired results using a framework such as BANT, (Budget, Authority, Need, Timing) to evaluate and customize a value proposition.
  • Early stage campaign review and assessment capturing client and agent feedback to ensure the grey areas are addressed from beginning and corrective actions are drafted.
  • Listen to call conversation recordings to analyse the effective scripts used by different agents and same is shared with the other team members.
  • Right allocation of resources to the sectors that can enhance productivity and enhance the ROI.
  • Implementation of reporting tools, regular reviews, daily/weekly communication with employees for campaign optimization.

Organized & Systematic Technology Approach

Our managers follow a systematic approach towards implementing the project along with latest technological tools available at their disposal. Account manager has access to various reports from industry leading call center platform to analyze the campaign and improvise campaign productivity. We consistently put our effort towards improving the technology for driving optimum results to the campaign. When it comes to seeing an increase in your ROI, productivity will be the most noticeable benefit right off the bat. Peace of mind with functionality of your outsourced process as its entirely performed by us.

Outsourced function will essentially turn your variable costs into predictable, fixed monthly invoices. This will get you 24/7 access to a team of highly trained IT professionals who use state-of-the-art hardware and software to execute your projects and maintain your business.

Return on Investment

The core and sole objective of establishing an outsourced relationship is to boost the client’s ROI. Along with introducing resources for the campaign, the technology utilized is shared with no additional costs this results in zero investment on latest industry equipment.

  • Control Costs: Inhouse teams costs a big buck to operate. Outsourced function will essentially turn your variable costs into predictable, fixed monthly invoices. This will get you 24/7 access to a team of highly trained IT professionals who use state-of-the-art hardware and software to execute your projects and maintain your business.
  • Increase Productivity: When it comes to seeing an increase in your ROI, productivity will be the most noticeable benefit right off the bat. Peace of mind with functionality of your outsourced process as its entirely performed by us.
  • Implement Innovative IT Solutions: We consistently effort towards improving the technology for driving optimum results to the campaign

Call Vidia Advantage


Productivity

The calling platform increases the fluidity of the calls and allows agents to track pipeline, capture notes and feedback.

Reporting and Metrics

A wealth and variety of reports and metrics shows more visibility of the campaign performance and improvement areas.

Data Management

The technology is capable of data management. It highlights the quality of data that is impacting the performance.

Resource Management

Contact Center Resources are result focused and are competitive in designated process. Our process allows you to shuffle resources.

Brand Reputation Management

A structured & fundamental approach allows to control your brands presentation & ensures the correct positioning of them.

Return on Investment

The core and sole objective of establishing an outsourced relationship is to boost the client’s ROI.

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